Privacy Policy
HARTING Pty Ltd (ABN 42 100 080 206) (we, us, our) is a subsidiary of the HARTING Technology Group supplying industrial connectivity technology for data, signal and power. We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our website at www.harting.com/AU (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information from you directly given to us through any of the following means:
(a) when you make an application for a credit account with us;
(b) when you make an inquiry or order in relation to goods or services through our website located at www.harting.com/AU;
(c) in administering and performing any contracts with service providers;
(d) when you contact us via telephone or through the myHarting platform;
(e) from correspondence (whether in writing or electronically);
(f) through any mobile applications provided by our organisation;
(g) while conducting customer satisfaction and market research surveys;
(h) when obtaining information from credit reporting bodies;
(i) when obtaining information from credit reporting bodies;
(h) when obtaining information from credit reporting bodies;
However, in certain cases we may collect personal information from publically available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
2. Types of personal information we collect
Generally, the kinds of personal information we collect are (noting that the following personal information may be collected about you in your capacity as an employee, director or other representative of a corporate customer of us, as applicable):
(a) contact and identification information such as your name, address, telephone number, email address, date of birth and drivers licence or ID number;
(b) financial information about your assets, occupation and income, account balances, account activities, payment history and transactions with us or third parties;
(c) credit information, being credit related personal information lawfully created and accessible within the Australian credit reporting system including:
(i) identification information;
(ii) consumer credit liability information which includes information about your credit providers and credit
accounts, including the dates on which the accounts are opened and closed, their limits, and their terms and
conditions (or any changes to their terms and conditions);
(iii) whether you have or have not met any monthly repayment obligations;
(iv) whether you have defaulted on a payment (i.e. a payment that is at least 60 days overdue and over $150.00
in value) provided we have notified you in accordance with the Act;
(v) whether you have paid any amount previously reported as being in default;
(vi) that another credit provider has sought credit-related personal information about you from a credit
reporting body;
(vii) information about the types of consumer or commercial credit, and the amounts of credit, you have sought
from a credit provider;
(viii) information about court proceedings related to credit provided to you or for which you have applied;
(ix) personal insolvency information and other publicly available information relating to your credit worthiness;
(x) a credit provider’s reasonable belief that you have committed a serious credit infringement;
(xi) any other information lawfully obtainable within the Australian credit reporting system;
(xii) credit eligibility information which is credit-related information about you that we obtain from a credit
reporting body such as Experian(Experian) (the details of which are set out in paragraph 3 below), together
with information we derive from such information based on its own analysis including internally generated
scores, ratings and other assessments used to evaluate your credit worthiness. We generally receive from
Experian information about existing credit accounts, previous defaults, repayment history information etc;
and
(xiii) sensitive information including criminal record information where you are applying for a position with us
and it is relevant to the recruitment process through which you must progress following your application to
us. In some circumstances we may also hold other personal information provided by you.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a) offer and provide you with our goods and services;
(b) manage and administer those goods and services, including account keeping procedures;
(c) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
(d) assess an application for, and if successful, administering your credit application and account, application for employment or otherwise for the purpose of engaging you as a contractor or consultant;
(e) comply with our legal and regulatory obligations; and
(f) otherwise to manage our business.
We will not use or disclose your personal information, including credit related information, for any other purpose unless you have consented to that use or disclosure.
We may disclose personal information, as further explained below in clause 8, between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
We may also disclose your personal information, including your credit information, to lenders, other credit providers and credit reporting bodies, Experian (contactable on the details set out below). In particular, we may disclose to Experian information about you failing to meet your payment obligations or if you commit a serious credit infringement. Experian may include any information provided to it by us in reports that are then provided to other credit providers for the purpose of such credit providers assessing your credit worthiness. Our disclosures of your personal information to third parties are on a confidential basis, in accordance with relevant non-disclosure agreements, and/or otherwise in accordance with law. We may also disclose your personal information with your consent or if disclosure is required or authorised by law.
Experian can be contacted:
in accordance with its privacy policy, including its management of credit related personal information, at: Privacy Policies and Terms & Conditions ; and/or
at: Level 26/2 Southbank Boulevard, Southbank VIC 3006 or otherwise by phone on (03) 86221600;
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas. Credit eligibility information, such as information we receive from Experian for the purpose of assessing credit worthiness, is stored through equally secure methods set out in this paragraph 4.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
5. Newsletter and Microsoft Marketing
As part of your registration for an email newsletter, we need your email address to which the newsletter is to be sent. Any other information is given voluntarily and will be used to address you personally and tailor the newsletter to your personal preferences and clarify queries regarding your email address.
A valid email address, the country and a language are needed to receive the newsletter. The IP address through which you register for the newsletter as well as the date and time when you order the newsletter are also stored. We need this personal information as evidence in the event of abuse, in case the email address registered for the newsletter does not belong to the user. To provide further security against an email address being improperly registered by third parties in our circulation list, we provide a “double opt-in” procedure. In this procedure, you will receive a confirmation email after registering, sent to the email address specified. You will only receive the desired email newsletter if you confirm your registration by clicking on a link contained in this email. As part of this procedure, the order for the newsletter, the dispatch of the confirmation email and receipt of the confirmation of registration are all logged.
We would draw your attention to the fact that we will evaluate your user habits when sending newsletters. To do so, we use the tracking functions of Microsoft Marketing (Sandyford Business Estate, Dublin 18, Ireland). The personal information is stored in Microsoft Azure Services of Microsoft Ireland Operations (Sandyford Business Estate, Dublin 18, Ireland) such as MS Dynamics or Power BI. Your personal information is not stored on servers outside the EU.
The emails sent contain so-called web beacons or tracking pixels which represent one-pixel image files which are stored on our website. For these evaluations, we combine the personal information collected and the web beacons with your email address and an individual ID. Links received in the newsletter also contain this ID. We use the personal information thus acquired to create a user profile to tailor the newsletter to your individual interests. In the process, we record when you read our newsletter, which links you click on and from this we deduce your personal interests. We combine this personal information with the actions you perform on our website.
Tracking by means of web beacons or tracking pixels is not possible if you have deactivated the display of images in your email program as your standard setting. In this case, the newsletter will not be fully displayed and you may not be able to use all its functions. If you have the images displayed manually, the tracking described above will be performed. In the cookie settings on our website, you may find further information about the specific cookies and technologies used.
You have the option at any time to revoke your consent to the storage of your personal information, email address and their use for the despatch of the newsletter, with effect for the future. We provide you with a link in every newsletter for such revocation. You also have the option to communicate your desire to revoke your consent in writing to be sent to the contact options listed in the legal notice.
We will not use or disclose credit related personal information for direct marketing purposes except to the extent permitted under the Act, for the purpose of Experian assessing your eligibility to receive direct marketing communications sent on our behalf. You may make a request directly to Experian not to use your credit related personal information for these purposes.
6. Cookies
This Cookie Policy, as well as the Privacy Policy describes the policies and practices used by HARTING Pty Ltd (ABN 42 100 080 206) (we, us, our) with regard to information collected via our website at www.harting.com/AU.
By using this Website and consenting to this Cookie Policy, you agree that we can place cookies as we describe below, and you agree to the collection, sharing, and use of data and where applicable personal information (that is, information or an opinion about you, whether true or not, which identifies you or from which your identity is reasonably identifiable) for personalization of advertising or other services. We also employ so called tracking mechanisms which we explain below.
Please take a moment to read our Cookie Policy as it describes how data, and where applicable personal information, is collected via our Website and what happens to it.
6.1. What does a data record consist of Every data record consists essentially of the following:
• the page from which the file was requested
• the name of the file • the date and time of the request
• IP address of the device from which the request was made
• the volume of data transmitted • the access status (file transmitted, data not found, etc.)
• a description of the type of web browser used.
These anonymized, stored data are only evaluated for statistical purposes.
6.2. What systems do we use to collect data On this Website we use the PIWIK web analysis system to measure and analyze the visits to our site. We use your IP address in order to collect data on Internet traffic, on your browser, your computer, tablet or smartphone. Information on the functioning of the PIWIK Open Source Web Analysis Software is available on www.piwik.org.
In addition, cookies are set. A cookie is a small parcel of information which is stored on your computer when you visit our Website. The use of cookies facilitates navigation and offers a high degree of user-friendliness on our Website. Cookies also help to identify particularly popular areas of our Website. If you return to our Website, the cookie shows that it is a repeat visit. The cookie contains no personal information, only the user’s computer can be identified. It cannot be used to identify you on the websites of third parties, including the website of the analysis provider. Cookies can additionally be used to store your preferred settings, e.g. language and country settings, so that they will be immediately available on your next visit.
We do not use the IP addresses or cookies to identify you personally. We use the web analysis system in order to raise the efficiency of our Website.
6.3. What type of cookies do we use?
We use permanent cookies to improve the user interface and personalize the display of our services. We also use so-called session cookies which are automatically deleted when you close your browser. You can adjust the settings of your browser such that it informs you if cookies are placed on your device. This makes the use of cookies transparent for you.
We use the following five categories of cookies on our website:
• Required cookies
• Performance cookies
• Functionality cookies
• Personalization cookies • Targeting cookies
Required cookies: These cookies are required to ensure that you can navigate on the website and use its specific functions. For example, such cookies are used when products are placed in the shopping basket to enable you to leave the website and continue to access the products in your shopping basket on your return.
Performance Cookies: These cookies record information on how visitors use a website, e.g. which pages they call up most frequently and whether they receive error messages from websites. These cookies do not collect any personal information on the basis of which users can be identified. All information collected with the aid of these cookies is anonymous and serves exclusively to improve the functionality and service of the Website. We therefore use performance cookies to prepare statistics on how our website is used and to gauge the effectiveness of our advertising campaigns.
Functionality cookies: These serve to provide the services you request, e.g. if you would like to see a video. Functionality cookies also serve to remember settings which you make on the website (e.g. location). These cookies are not able to track your browsing on other websites and cannot follow where you have surfed on the internet other than on our Website. Without these cookies, we are unable to provide certain services requested by you.
PIWIK TYPO3
frontend user session (form validation, catalogue order, shopping basket) Status search filter
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_pk_cvar PHPSESSID open_toggles
_pk_id selectedSearchTab
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These functional cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, where visitors have come to the Website from and the pages they visited. For an overview of privacy at PIWIK visit:
Personalization cookies: We use personalization cookies to recognize you if you return to our Website and to personalize contents and save your settings (e.g. your language preferences).
Targeting cookies: These cookies are used to match advertising with you and your interests in even more targeted fashion. They also serve to restrict how often you see an ad, measure the effectiveness of an advertising campaign and understand people’s behaviour after viewing an ad. Targeting cookies are usually placed by advertising networks on the pages of the website operator with their consent. They detect if the user has visited a website and pass this information to others, e.g. advertisers. They are often linked to a website function which is provided by such a company. We use targeting cookies, therefore, to establish a link to social networks. These networks can then use the information on your visit to tailor the advertising on other websites to you and to give the advertising networks used by us information on your visit. This means that your browsing habits can be later used to present you with the advertising which may potentially be of interest to you.
The explicit purpose of targeting cookies is to show the user advertising which matches their surfing habits. As a result, you may be shown offers from HARTING on other websites. In online marketing, this is called “re-targeting”.
We have tried to list all the cookies which we, or our technology partners, use but please bear in mind that sometimes there may be a short delay in updating this list. If you do notice a discrepancy, or think a cookie is missing, please let us know by contacting our Privacy Officer.
6.4. Length of retention
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing information and, if applicable, employment information.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
6.5. How to prevent the storage of cookies In general, you can prevent cookies from being stored on your hard disk by selecting “Do not accept cookies” in your browser settings. Alternatively you can also configure your browser to ask you before cookies are placed whether you agree. In addition, you can delete cookies already installed at any time. Please refer to the help pages of your browser to find how to do this exactly.
Please note: If you completely rule out the use of cookies through the default settings in the web browser you are using, you may not be able to use certain functions on our Website or only to a limited degree.
Should you automatically delete cookies through your default settings, opt-out cookies already installed may have to be re-activated.
For more information about cookies, including how to see what cookies have been set and how to manage, block and delete them, visit
6.6. Usage-based and/or personalized offers We want our offers to be as useful and interesting as possible for our users. For this purpose, we send offers and make product recommendations which if possible match the user’s personal interests (personalized and/or usage-based offers). We use cookies and other technologies to record such data.
Usage-based online advertising: Our Website or the linked website from which a user comes, collects and processes a visitor’s usage habits. The latter benefits as the advertising generated matches certain areas of interest — altogether, less randomly scattered advertising is shown. A cookie is stored on the user’s PC to record their user habits.
We use the following tools to record the data required to deliver usage-based online advertising:
Google Analytics
Google AdWords
Google Tag Manager
Provider’s data protection notices
Opt-out option
You can read further information on cookies and individual suppliers on the website youronlinechoices.com. There you have the option to opt out of usage-based online advertising from individual tools or all of them.
Personalized offers: We also use these technologies to recognize users again. Personalized offers are based on the analysis of the particular visitor’s purchase habits as well as their use of our electronic media.
Specifically, we use the following personal information to tailor advertising to you and your interests: personal information contained in your customer account and personal information which you communicate to us when processing purchases (master data) personal information relating to your — previous or future — purchases made from HARTING (transaction data) and information derived from them (e.g. what products you prefer to purchase or configure) .
information (including cross-device information) automatically generated on visits to our electronic media (Website or app) including date and time of the visit (usage data) and information derived from such visits (e.g. what content you frequently view) products which you have searched for or viewed in our electronic media.
The analysis and evaluation of the information specified allow us to make offers and product recommendations individually tailored to users’ interests. Personalized offers can be sent by letter, on visits to our electronic media (website and app) or — if separate consent has been given — by email or push notification.
To optimize our offers on the basis of your usage interests, we use the following tool:
Acquia Lift
At HARTING.com, we use the service Acquia Lift supplied by Acquia Inc., 53 State Street, 10th Floor, Boston, MA 02109, USA. All personal information collected are stored and processed on servers within the EU.
Acquia Lift serves the process of personalization which records users’ interests, preferences and habits. To do so, Acquia Lift uses cookies to recognize users who return to our website. By analyzing your movements on previous visits, we can offer you content which is of particular interest to you.
Acquia Lift also uses geotargeting methods to determine the region where you are located. This allows us to provide you with content of regional interest, e.g. the contact widget which offers you the contact responsible for your region. The IP address is not stored and is used exclusively for this procedure.
You can refuse the storage of cookies by means of a corresponding setting in your browser software or deactivate Acquia Lift. However, in this case, you will no longer be able to use the added value which you obtain from Acquia Lift on our Website (functions and tailored content).
6.7. Measuring and analyzing reach with Google Analytics
To design our Website to meet your needs, we create pseudonymized user profiles with the aid of Google Analytics, a web analysis service from Google Inc. (“Google”). Google uses cookies to facilitate analysis of individuals’ use of the Website. The information generated by the cookie on the use of this Website is usually transmitted to a Google server in the USA and stored there. As we have activated IP anonymization of this Website, your IP address is first truncated by Google within Member States of the European Union or other parties to the Agreement on the European Economic Area. The full IP address is only sent to a Google server in the USA and truncated there in exceptional circumstances. Google will use this information on HARTING’s behalf to evaluate your use of this website for us, create reports about website activities and provide us with additional services in connection with use of the website and the internet. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
6.8. Preventing the measurement and analysis of reach and the creation of profiles You can prevent the measurement of reach and the creation of user profiles (pseudonymous or personalized) by Google Analytics at any time. The following options are available to you:
• You can prevent storage of the cookies used to create a profile by making the appropriate setting in your browser software, as described above.
• A further option is to install an “opt-out cookie” which you can find under the following link: Deactivate Google Analytics. However, the web analysis is only discontinued for as long as the opt-out cookie is stored by the browser.
• Depending on the browser used, you also have the option to install a browser plug-in which prevents tracking. Simply install the browser plug-in which can be downloaded there.
6.9. Changes
We reserve the right to change the terms of this Cookie Policy from time to time, without notice to you. An up-to-date copy of our Cookie Policy is available on our Website.
7. myHARTING
7.1. If you would like to use myHARTING, you must register by giving your email address (user name), a password of your choosing, the company name, company address, the country, language, surname and mode of address — any further details requested are not mandatory but can be supplied by you as additional information. We use the so-called double opt-in procedure for the registration, i.e. your registration will only be completed if you have already confirmed your registration via a confirmation email sent to you for this purpose by clicking on the link contained in it. If we do not receive your confirmation within 24 hours, your registration will be automatically deleted from our database. It is mandatory to provide the personal information specified above, while all other information can be provided voluntarily through the use of our portal.
By confirming your email address within the registration process for myHARTING, you will receive an additional email to subscribe to HARTING newsletters. You will only receive the desired HARTING newsletters if you confirm your registration by clicking on a link contained in this email. As part of this procedure, the order for the newsletter, the dispatch of the confirmation email and receipt of the confirmation of registration are all logged.
Once subscribed to HARTING newsletters, you will receive information on the following topics: Company News, Product Information, Events and Webinars, Educational Content, Industry News, Case Studies and Success Stories, Exclusive Content, User Testimonials and Reviews, Newsletters with curated content, Tips and Best Practices, Community Updates, Survey and Feedback Requests, FAQs and Troubleshooting.
If you use myHARTING, we will store the personal information we require from you to provide this service until you deactivate your access. We will also store the details which you provide voluntarily for as long as you use myHARTING. You can view all your details in the protected customer area and if so desired, you can have them changed or deleted by us.
To prevent unauthorized access to your personal information by third parties, the connection is encrypted by means of TLS technology.
HARTING Newsletter content:
Company News:
Updates about company milestones, product launches or announcements.
Announcements of new executive hires.
Updates on company performance or quarterly earnings.
Release of sustainability initiatives and goals.
News about corporate social responsibility (CSR) projects.
Partnerships or collaborations with other companies or nonprofits.
Product Information:
Detailed descriptions of new products or services, including features and benefits.
Detailed product brochures or catalogues.
Upcoming product launch teasers or previews.
Comparisons between old and new product versions.
Features of best-selling products.
Product specifications and user manuals.
Events and Webinars:
Information about upcoming events, conferences and webinars, including registration details.
Invitations to industry conferences and expositions.
Notifications about local workshops or seminars.
Webinars on industry trends or product demonstrations.
Online Q&A sessions with experts.
Recaps of past events with highlights and key takeaways.
Educational Content:
Articles, how-to guides and tutorials related to the industry or products offered.
In-depth articles explaining industry standards.
Video tutorials on how to use a product effectively.
Infographics demonstrating key statistics in the industry.
Whitepapers discussing recent research findings.
Ebooks on relevant topics, such as marketing strategies or technology advancements.
Industry News:
Updates and insights about trends, news and changes in the industry.
Updates on regulatory changes affecting the industry.Reports on market research and analytics.
Articles about emerging technologies and innovations.
Insights from industry experts or thought leaders.
News about competitor activities and market trends.
Case Studies and Success Stories:
Real-world examples of how products or services have helped customers.
Case studies demonstrating successful implementations of products.
Testimonials from satisfied customers.
Interviews with clients sharing results and experiences.
Before-and-after analyses showing measurable impacts.
Use cases detailing how specific problems were solved.
Exclusive Content:
Subscribers-only content such as eBooks, whitepapers or research reports.
Access to premium resources like whitepapers or research reports.
Subscriber-exclusive webinars or workshops.
Invitations to beta-test new products.
Behind-the-scenes content or sneak peeks at upcoming products.
User Testimonials and Reviews:
Feedback from other customers on products or services.
Featured reviews from top customers.
Video testimonials or success stories uploaded by users.
Ratings and reviews aggregated by product category.
Customer spotlight interviews highlighting user experiences.
Stories of how customers used products to achieve specific outcomes.
Newsletters with curated content:
A compilation of relevant articles, blog posts and information from external sources.
Weekly roundups of articles from leading industry publications.
A curated list of relevant blog posts from thought leaders.
Recommendations for helpful tools and resources.
Aggregated news concerning competitor product launches or changes.
Curated content from social media trends related to the industry.
Tips and Best practices:
Advice on how to maximise the use of products or services.
"Dos and Don’ts" for using specific products efficiently.
Best practice guides for enhancing productivity in the workplace.
Safety tips for using equipment or technology.
Strategies for effective customer engagement.
Recommendations for maintaining or troubleshooting products.
Community Updates:
News about community initiatives, social responsibility efforts and volunteer opportunities.
Information on local volunteer opportunities or initiatives.
Highlights from community events sponsored by the company.
Reports on fundraising efforts or charitable donations.
Announcements related to partnerships with local organizations.
Feedback on community engagement efforts and outcomes.
Surveys and Feedback Requests:
Requests to participate in product feedback surveys.
Polls asking for opinions on potential new features.
Feedback requests after major changes or updates.
Surveys to gather information about user preferences.
Customer satisfaction surveys to assess service quality.
FAQs and Troubleshooting:
Common questions and answers to assist in resolving issues.
A section addressing frequently asked questions.
Troubleshooting guides for common issues faced by users.
Product maintenance tips to prevent problems.
Contact information for customer support.
Information about warranty and return policies.
You have the option at any time to revoke your consent to the storage of your personal information , email address and their use for the despatch of the HARTING newsletter, with effect for the future. We provide you with a link in every newsletter for such revocation. You also have the option to communicate your desire to revoke your consent in writing to be sent to the contact options listed in the legal notice.
8. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
Where necessary to resolve a request for correction of your credit related personal information, we may also consult with other relevant entities, including but not limited to Experian. Our use or disclosure of your credit related personal information for correction purposes is permitted by the Act.
9. Overseas transfers of personal information
From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. We further disclose your personal information, including credit related personal information, for the purpose of managing and performing the mailing of our newsletter to ClickDimensions located in United States of America. We may further disclose personal information, including credit related personal information, to our related bodies corporate, where permitted under the Privacy Act. We currently operate out of offices in various countries, including Hong Kong, China and Germany. We therefore may disclose personal information to our associated entities in these countries.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act.
If you do not want us to disclose your information to overseas recipients, please let us know.
10. Facebook
We are jointly responsible for the use of Facebook or Instagram with Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland,
Facebook Ireland Ltd. processes (personal) information when using Facebook products - including when visiting our Facebook or Instagram page - even from persons who are not logged into any of the Facebook services. Which (personal) information these are in detail, how, for which purposes and on which legal basis they are processed, is described by Facebook in its data policy (
For more information about the cookies that Facebook sets when having a Facebook account, using Facebook products (including the website and apps) or visiting other websites and apps that use Facebook products (including the "Like" button or other Facebook technologies), Facebook provides the Cookie Policy (
When you visit our Facebook or Instagram page, Facebook collects, among other things, your IP address. Together with other information that Facebook receives through cookies, Facebook provides us as the operator of the Facebook page with statistical information about the use of this Facebook page (so-called Page Insights). These are aggregated data that show how users interact with the page. These Page Insights may be based on personal information collected by Facebook in connection with a user's visit to or interaction with our Facebook Page and its content. Facebook provides more information about this here:
We may use Page Insights to anonymously evaluate reach, page views, time spent on video posts, actions (likes, comments, sharing of posts) and by age, gender and location (as indicated by users in their respective Facebook profiles). In doing so, settings can be made for the evaluation of the reach or corresponding filters can be set with regard to the selection of a time period, the consideration of a specific post as well as demographic groupings (e.g. female, 20-30 years old). This data is anonymised, aggregated and abstracted. These settings therefore do not allow us to draw any conclusions about individuals. The evaluation serves to optimally design the offer on our pages for the purpose of public relations.
We, as the provider of the information service, do not collect and process any further data from the use of the pages.
Irrespective of your rights against us, you have the right to lodge a complaint with the Irish Data Protection Commission (responsible for Facebook Ireland Ltd.).
If you have specific questions about the protection of your (personal) information, please contact our privacy officer or the data protection officer of Facebook Ireland Ltd.
11. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:
The Privacy Officer
HARTING Pty Ltd
Suite 11/2 Enterprise Drive
Bundoora Victoria 3083
Telephone:
Email:
We take all complaints seriously, and will respond to your complaint within a reasonable period.
If your complaint relates to credit related personal information and/or our failure to comply with our obligations regarding credit related personal information under the Act and/or the Credit Reporting Code:
- we will acknowledge your complaint within 7 days of receipt and endeavour to resolve it within 30 days, unless we inform you otherwise and seek your agreement in writing;
- we may consult with relevant third parties such as Experian and/or other credit providers, in order to sufficiently and expeditiously resolve the complaint; and
- if your complaint relates to our refusal to provide access to, or correct, your credit related personal information, you may complain directly to the Office of the Australian Information Commissioner.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email:
12. Destruction of personal information
In accordance with APP 11 we will take reasonable steps to destroy or de-identify your personal information as soon as it is no longer required for a purpose permitted under the APPs or where you have requested such destruction. The steps we take to destroy your personal information will depend on whether the personal information is held in hard copy or electronic form:
Hard copy - we will destroy your personal information through a process such as pulping, burning, pulverising, disintegrating or shredding.
Electronic form - we will sanitise hardware if possible, otherwise the electronic personal information will be irretrievably destroyed.
Third party hardware - we will seek confirmation that the personal information has been permanently destroyed.
13. General Comment
We would point out that the protection of personal information cannot be comprehensively guaranteed for transmission within the Internet with the technology currently available. Under certain circumstances, third parties may be able to intervene in network security without authorization and follow email correspondence. Please note in this context that the transmission of data by email is generally performed without encryption.
14. Changes
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.
The last update to this document was May 2025